The UPS Store

Reviews

• Aleph Zahir

  Oct, 20 2018
  ★ ☆ ☆ ☆ ☆
  Short version of my review: Theft, Fraud and Misrepresentation.
  
  Not words to be thrown around, but having tried to work with Kelvin at UPS store 2033 on Oakland Boulevard in Fort Lauderdale for the last three months, I stand by these words. Judge for yourself:
  
  When you pay for something, and you get nothing, that's misrepresentation at best, maybe even theft. That's what happened to me when I paid some $300 for shipping insurance.
  
  When someone takes our money for a service, claims to have performed it, and then you find out they didn't, that sounds like fraud to me.
  
  After paying for the above mentioned insurance, I tried working with Kelvin for 3 months after my shipment arrived completely damaged. I sent him all the paper work. I called him more than 30 times in 3 months (I have all the call logged). I hardly ever got a call back. He never returned an email. But when I did get him on the phone, he kept telling me, "Don't worry, I'm working it. These things take time." By the second month, the story changed to "UPS tells me the check's in the mail." A few weeks after getting more of the same, I called UPS. Straight up, they told me "NO ONE FROM ANY UPS STORE HAS EVER FILED ANY CLAIM FOR YOUR SHIPMENT." And now, of course, it's been more than 90 days, so they won't consider any claim. Wow.
  
  BBB claim filed. Court litigation pending. This place is terrible.
  
  Kelvin's now working the Sunrise store (number 3200) as well. Beware.
  
  (Note to would be UPS freight shippers: though not written anywhere in your paperwork, UPS will not accept any claims for freight insurance from you, even though you bought UPS freight insurance" through the store. You are forced to plead with the UPS store to submit the claim on your behalf. You can tell how well that works. Shame on UPS.)
• jrtj67

  Aug, 05 2018
  ★ ★ ★ ★ ★
  I've come back to edit this writing 7 months later as they seem to have changed employees and it is absolutely wonderful. Both Pleasant and competent it is an absolute pleasure to do business here again.

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